This article is written in collaboration with Laboure College.
Excellent communication is a fundamental part of any healthy relationship. Like any other healthy relationship, on a broad scale, it really applies to the doctor-patient relationship as well. When the main link of proper communication and understanding is broken between the doctor and patient relationship, a cascade of negative consequences can result. If the patient has not been able to express his or her symptoms, an incorrect diagnosis might be made.
The Joint Commission on Accreditation of Healthcare Organizations states in their study “Medical Errors and Poor Communication,” that communication errors are the leading cause of 60% to 70% of preventable hospital deaths. If the doctor hasn’t clearly got the idea of what their patient has to say about their symptoms, they may end up prescribing a wrong treatment plan. Bad communication inevitably leads to disappointment for both patient and doctor.
When your doctor is well experienced, you tend to listen to what he has to say rather than explaining your symptoms. But the conversation goes both ways. If you feel like a proper communication isn’t happening between you and your doctor, you might want to consider your communication options – especially in your e-consultation, where you will only have a fixed amount of time. Whether it is a video call or chat service with your physician, open communication plays an essential part in your e-consultation.
Here are 7 tips to help you have a more effective communication with your e-doctor.